Privacy Policy

Last Updated: 02/14/2025

This Privacy Policy describes how Rho Nutrition (“Site”, “we”, “our”, or “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from rhonutrition.com (the "Site").

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email or mail using the details below:

Email: support@rhonutrition.com
Address: 1000 Brickell Avenue, Suite 715, PMB 1123, Miami, FL 33131, United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information about an identifiable individual as "Personal Information." Below is a list of what we collect and why:

Device Information

  • Purpose of collection: To load the Site accurately for you and perform analytics on usage to optimize performance.

  • Source of collection: Collected automatically via cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: Shared with our processor Shopify.

  • Personal Information collected:

    • Version of web browser

    • IP address

    • Time zone

    • Cookie information

    • Pages or products you view

    • Search terms

    • How you interact with the Site

Order Information

  • Purpose of collection: To process orders, provide customer service, arrange shipping, screen for fraud, and send communications about products/services.

  • Source of collection: Collected from you when placing an order.

  • Disclosure for a business purpose: Shared with Shopify (payment processing, fulfillment).

  • Personal Information collected:

    • Name

    • Billing & shipping address

    • Payment information (credit card details)

    • Email address

    • Phone number

Customer Support Information

  • Purpose of collection: To provide customer support and respond to inquiries.

  • Source of collection: Collected from you when contacting support.

  • Disclosure for a business purpose: Shared with customer service providers if necessary.

  • Personal Information collected: Name, email address, and details of your inquiry.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill contracts with you, as described above.

Examples:

  • Shopify powers our store. Read their Privacy Policy: https://www.shopify.com/legal/privacy

  • Compliance with Laws: We may share information if legally required (e.g., subpoenas, investigations).

Behavioral Advertising

We use your Personal Information for targeted advertising, displaying relevant promotions based on browsing behavior.

Examples:

  • Google Analytics helps us understand customer behavior (Privacy Policy)

  • Shopify Audiences allows other Shopify merchants to target relevant customers.

How to Opt-Out of Targeted Advertising:

Selling Personal Information

We do not sell personal data except through Shopify Audiences.

  • Data shared: Email, purchases, browsing history

  • Opt-out of data sale: Email support@rhonutrition.com.

Automated Decision-Making 

We do not fully automate decision-making. Shopify may use temporary fraud-prevention tools, including:

  • IP address blacklists for failed payments (temporary)

  • Credit card blacklists for fraudulent transactions (temporary)

EEA residents may request human review of any automated decision. Contact: support@rhonutrition.com

Do Not Track

Some browsers allow a "Do Not Track" (DNT) signal. We currently do not respond to these signals, as there is no industry-wide standard. However, we honor legal opt-outs under GDPR & CCPA.

Data Transfers Under GDPR 

Your information is processed in Ireland and transferred to Canada & the US under GDPR-approved safeguards.

Changes to This Policy

We may update this Privacy Policy due to business or legal requirements.

  • For material changes, we will notify you at least 14 days in advance via email or website notice.

Complaints

If you believe we have violated your privacy rights, contact support@rhonutrition.com or mail us at: 1000 Brickell Avenue, Suite 715, PMB 1123, Miami, FL 33131, United States